Policy
Refund Policy
Recolm keeps refund terms clear before sellers submit payment.
Recolm charges $24.99/1 yr to publish a listing.
This covers review and keeps your listing active for the year, or until you mark it sold or remove it.
When the fee is non-refundable
The listing fee becomes non-refundable once you complete verification, confirm that you have the right to list the property or item, accept the required acknowledgements, and submit payment. At that point your listing is processed and the fee is final.
Billing errors
If you were charged in error, such as a duplicate charge or an incorrect amount, contact us and we will review it. Confirmed billing errors are refunded.
Rejected listings
We review every listing before it goes live. If a listing does not meet our guidelines, we will tell you why, and in most cases you can correct and resubmit it for another review at no additional charge — your listing fee stays with the listing. Refunds for rejected listings are handled case by case, and we may issue one when a listing is removed for reasons outside your control.
Review before you pay
Please check your listing carefully before submitting payment. Confirm that your details are accurate, your photos are correct, and you have the right to list the property or item. A quick review before paying saves time for everyone.
Questions
If you believe a charge was made in error or you have a special situation, contact Recolm support and we will help.